1. Introduction

At Lullaby BH, we are committed to providing high-quality products that meet your expectations. If you receive an incorrect or defective product due to an error on our part, we offer an easy replacement process to ensure you receive the correct item in perfect condition.

2. Replacement Conditions

Defective or incorrect products:
You are entitled to request a replacement if the product does not match your order or was damaged during shipping due to our mistake.

Time frame:
The replacement request must be submitted within 7 days of receiving the product.

Product condition:
The product must be returned in its original, unused condition, including the original packaging and all included accessories and documents. Any product showing signs of use, tampering, or missing components may not be eligible for replacement.

3. Replacement Procedures

Contact us:
To start the replacement process, please contact our customer service team via email or phone and provide details of the issue, attaching photos when possible to facilitate assessment.

Evaluation:
Once your replacement request is received, it will be reviewed to determine its eligibility. If the product qualifies for replacement, you will be informed of the next steps.

Return of the product:
We will arrange for the pickup of the incorrect or defective product. Please ensure it is securely packed in its original packaging to avoid additional damage during transportation.

Sending the replacement product:
Once the returned product is received and confirmed to meet the replacement conditions, the replacement item will be shipped to you free of charge. You will receive an email with tracking details once the new product has been dispatched.

4. Replacement Costs

Free replacement:
If the error is from our side, we will cover all shipping costs for returning the incorrect or defective product and sending you the replacement.

Non-eligible replacement:
If the product does not meet the replacement criteria, you will be informed, and you will need to cover the reshipping cost if you wish to get your item back. Please ensure the product’s condition before returning it to avoid unnecessary delays.

5. Processing Time

Reviewing the replacement request:
The evaluation and approval of the replacement request take 2–5 business days.

Delivery of the replacement product:
Once approved and the returned product is received, the replacement will be shipped within 1–3 business days, with delivery time depending on your location.

6. Customer Satisfaction

At Lullaby BH, customer satisfaction is our top priority. We understand that issues may occur, and we always strive to resolve them quickly and efficiently. Our goal is to ensure a smooth replacement experience that fully meets your expectations.

If you have any questions regarding the replacement policy or need assistance with any product, do not hesitate to contact our customer service team — we are here to help and ensure your satisfaction with your purchases from Lullaby BH.